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In the digital age, digital transformation has become a crucial path for business development. Especially in a world of rapid technological innovation, how companies strategically utilize cloud systems, AI applications, and other technologies to reduce manual repetitive tasks, strengthen internal decision-making agility, and mitigate risks is key to standing out in a fiercely competitive market.
Against this backdrop, MayoHR, a digital technology company, has also realized the importance of ERP system integration for quality management. MayoHR’s Chief Operating Officer, Chen Shufan, admitted, “We used to joke about ourselves, saying that we assist clients in driving digital transformation, but internally we did not truly implement the concept of digitization in management.” Therefore, MayoHR introduced Oracle NetSuite’s financial accounting, project management, and other solutions in 2022. Through rapid integration by a professional consultant team, internal process improvements, and elimination of unnecessary manual tasks, MayoHR achieved truly automated, efficient digital management. This allowed the decision-makers to understand and interpret the current situation more timely and make the most accurate business decisions.
MayoHR Overcomes Business Weaknesses with Cloud ERP and Builds Next-Generation HR Systems
Founded in 2013, MayoHR officially went public on the Taipei Exchange in 2019. Over the years, the founder and CEO James has been dedicated to helping companies digitize HR. Starting from basic human resource administrative management systems, MayoHR gradually expanded into areas such as talent recruitment and retention, creating the most comprehensive human resource solution ecosystem in Taiwan. Today, MayoHR serves approximately 1600 clients of varying sizes and industries, with 30% being high-growth companies.
However, as MayoHR grew, it transitioned from being a cloud HR system provider to becoming a comprehensive enterprise HR solution provider. Shufan recalled the challenges faced during the company’s early days, “When we were still a startup, we often found ourselves in a dilemma between survival and growth.” As the client base grew, the need for more customized services increased, consuming a significant amount of development resources. MayoHR found itself in a negative cycle where more large clients meant fewer available resources for core competitive product development.
Later, through the concept of “FOCUS,” Shufan refocused the company on its core – HR administrative management. By redesigning the business blueprint to excel in HR management services and integrating different systems through API to provide clients with a unified system for all solutions, MayoHR made the adoption of a new ERP system for internal resource integration and optimization its top priority.
Due to poor early experiences with other systems during transformation, MayoHR decided to partner with a pure cloud vendor when researching ERP solutions. Shufan emphasized the importance of a pure cloud partner, stating, “Ground-to-cloud vendors often mix cloud and on-premises concepts in their infrastructure, causing issues. Therefore, we wanted a pure cloud service provider from the start, with our own standards and looking for a more complete system, PaaS platform, reliability, and robustness not inferior to our partner.” These criteria led MayoHR to quickly choose Oracle NetSuite as its preferred cloud ERP provider.
Improving Financial Processes and Implementing Digital Transformation Speeds Up Business Management Decision-Making by 80%!
As a SaaS model product, MayoHR faced challenges with revenue recognition rules, affecting the accuracy and timeliness of the finance department for internal decision-making. For example, as the number of clients increased, the finance department’s billing process became longer and more complex, taking nearly a month to complete. This slow process hindered the company’s decision-making, making it cumbersome and sluggish.
Shufan explained, “Previously, if finance needed data from different systems, they had to request it from different sources, going through multiple levels of approval before finding it. This process consumed a lot of time and duplicated efforts, preventing management from understanding the situation in real-time.” However, after adopting Oracle NetSuite, MayoHR could set up financial items, classify them, and integrate data from different systems using APIs. With the support of Oracle NetSuite, MayoHR streamlined internal operations significantly, cleared account details, and reduced the billing process from 30 days to just 7 days. This allowed the management to have a clear view of the company’s financial and management accounts at all times, enabling more precise and timely decision-making.
In addition to internal system integration, MayoHR recognized the importance of Oracle NetSuite’s technology in terms of reliability and scalability. Shufan noted, “With a very comprehensive PaaS platform, if the company wants to develop something on Oracle NetSuite, they would use this platform for the best integration effect. And if they need to integrate other information systems, Oracle NetSuite provides complete API integration to pull everything out. These were things we couldn’t do before, but now they are widely happening within our company, providing us with significant support.”
Oracle NetSuite Oneworld: Helping Growth Companies Enter International Markets
Many growing companies in Taiwan aspire to expand overseas. However, when companies enter different countries or regions, they face challenges in managing orders, taxes, accounting, and may not immediately see the business status in different locations. By adopting Oracle NetSuite, companies can easily and quickly achieve global management of multiple currencies, languages, and various financial regulations using the exclusive technology of Oneworld.
Drawing on MayoHR’s recent experience in entering the Southeast Asian market, the integration between MayoHR and Oracle NetSuite in Taiwan allowed MayoHR to provide integrated solutions for clients in Taiwan and Vietnam. However, without the agility of a pure cloud partner and lacking cross-border service capabilities, MayoHR would have had to find new partners in Vietnam, presenting significant financial and time costs. Shufan emphasized the importance of choosing a global partner like Oracle NetSuite when expanding into foreign markets, as they provide strong support rather than being a burden.
Strong Collaboration: Oracle NetSuite and Taiwan Partners Expand the Cloud Ecosystem
Apart from the technical value of the system itself, MayoHR’s experience with Oracle NetSuite also inspired a new service concept. Shufan explained, “In the past, we would think that if a client is larger than us and has more mature management, we cannot teach them. But during the Oracle NetSuite implementation process, consultants would ask us, ‘Are you sure you want to do it this way? Where might there be issues, do you want to adjust?’ This questioning flipped my mindset – as a service provider, we should have confidence in ourselves and extract the best management methods to give to the clients, leading the industry to progress. This has been MayoHR’s growth and transformation in recent years, and Oracle NetSuite has always upheld this confidence and concept, moving forward with clients.”
Through this collaboration, MayoHR became Oracle’s first SuiteCloud Developer Network (SDN) partner in Taiwan. Oracle SDN is key to realizing the Customer to Partner concept, using SuiteCloud as the core to integrate different information systems and services through collaboration. This frees individual companies from isolated systems and builds a global service platform.
At the recent Cloud Future event in Taipei, which connected the global digital transformation summit, over 500 Taiwanese companies and partners attended. In addition to showcasing Oracle NetSuite’s all-in-one cloud technology solutions, companies like NTT DATA, Fuyi Technology, PCCW Telecom, and Hand Technologies exhibited various cloud and digital transformation solutions, providing diverse and customized cloud ERP applications to the market. Taiwanese growth companies like Acer, Kordata, and MayoHR served as customer guests, demonstrating Oracle NetSuite’s comprehensive and excellent service experience.
Shufan believes that Oracle NetSuite’s integration into MayoHR’s ecosystem not only significantly increased brand visibility but also introduced more joint sales opportunities and access to previously unreachable customer segments. Through global exposure on SuiteApp.com, MayoHR created multiple benefits for brand value.
Shufan further explained that when companies consider adopting a robust ERP system, they are more willing to think about the specifications and requirements of an HR system. This is where Oracle SDN creates opportunities; Apollo HRM can integrate with Oracle NetSuite ERP to provide better service satisfaction for customers, a feat that MayoHR could not achieve alone.
Oracle NetSuite: The Top Choice for Cloud ERP Services in Taiwan
As Shufan mentioned earlier, MayoHR, as a company assisting clients in digital transformation, should be the showcase to demonstrate the best practices. Assisting MayoHR in adopting Oracle NetSuite, Fuyi Technology’s Deputy General Manager Po-Yen Feng pointed out that in today’s interconnected departments such as HR, business, marketing, and technology, companies need a cloud ERP system for quick responses. With its flexibility and elasticity, a cloud ERP system can help business decision-makers focus on the core of the company’s business and continuously deliver the best services or products to maintain competitiveness.
“To us, if you want an ERP system with enough flexibility and scalability, or if you need a professional consultant team to assist in the implementation, there is no better choice in Taiwan than Oracle NetSuite,” Shufan affirmed. While competition is a market reality, MayoHR is confident about the future. “We aim to excel in HR management in every industry sector, enhance integration with finance, and collaborate better with Oracle NetSuite to make data and traffic generate real value, realizing inclusive HR and helping companies achieve sustainable development goals,” Shufan concluded.